I propose that 10-10 be the official "Send Your Tech a Compliment Day."
This came in this morning's e-mail via one of our school LMSs:
I know that sometimes, good news does not travel very fast. I want to share that DJ updated my computer to Jaguar. In addition, he helped me install my backup external hard drive so that it will efficiently work with my home and school computer.
Earlier this month, he had shared with me exactly what type of external hard drive equipment would be needed to work well with MacBook. I did not follow his instructions, but INSTEAD listened to the salesperson who seemed to know what he was talking about. This created more work for DJ. He respectfully reminded me of what he had said and why. He then told me how this would effect my system and then continued to service me well. MY SYSTEM WORKS PERFECTLY, thanks to DJ.
I am telling you this in an email, because everyone deserves to have good things shared about them to their boss. You have helped him do his job better, and he in turn has made my teaching better. Thank you to you BOTH.
Yes, this is the same DJ, I wrote about a dozen years ago in The DJ Factor. It's still a pretty good column, if I do say so myself.
The problems and complaints my department hears out number the positives by probably about 1000 to 1, so comments like this are what keep us going.
So, send your tech a compliment for something she/he has done for you.
Even better, send a box of doughnuts.