Do you really need a class on Gmail?

My aunt, my grandson and my Gmail-using mother
Folks are a little nervous around the district.
We announced that we are changing e-mail services - switching from Exchange (with Outlook and Entourage as clients) to the online Gmail portion of Google Apps for Education. The plan was introduced to the administrators on Wednesday and to the rest of the staff on Friday. The big switch happens on December 19th.
While about 10% of most educators enjoy anything new that comes down the pike, the remaining 90% are, often rightly, hesitant, concerned and even a shade resistant. While most people can understand on an intellectual level why such changes are good*, their guts say, "This will be a big pain in the ass. I have better things to do with my time than learn a new program. Such transitions never go a smoothly as they say. An effective, adequate and convenient means of learning new programs never happens." And to a greater or lesser degree, their guts would be right on.
We deliberately chose to switch services just before the district's ten day winter break. Why? I am predicting (hoping) that most of our staff will quickly learn the how to use the basics of Gmail without needing formal instruction - that by spending only a couple hours over break playing with the new tools, most people will quickly get comfortable with the new system and be ready to use it come January 4th.
It's not like e-mail is new concept and Gmail is about as user-friendly as one can get. The basic operations of opening, composing, sending and replying to an e-mail just aren't very difficult. (As I've been assuring people, even my 77-year-old mother uses Gmail.) We are providing links to online help materials, including a very comprehensive set of videos on AtomicLearning. The media specialists will doing some after school workshops for the truly confused and about tasks that may be a little more complex - setting up mailing lists, using labels, sharing calendars, importing calendars and contacts, etc.
I wish I knew an easier way to make changes like these. Good information, good support, good reasons for making changes, a careful choice of product - what else can be done?
I was recently asked to contribute to an article about one's "professional New Year's resolution." I am thinking mine will be to look at how to make change in schools more humane. I've had Canadian educator Michael Fullan recommended to me twice lately. I like his Six Secrets to Change:
- Love Your Employees
- Connect Peers with Purpose
- Capacity Building Prevails
- Learning Is the Work
- Transparency Rules
- Systems Learn
Figuring this out will be more challenging to learn that using Gmail, that's for sure.
* The introduction to staff:
Your technology holiday gift!
On December 19th, the district will be switching its e-mail service to Gmail – a part of the Google Apps for Education package. Each individual e-mail user in ISD77 will be receiving:
- A full 7 gig of e-mail storage capacity (70 times the current allocation).
- A really easy to use e-mail, calendar, contact, chat, and task interface with lots of new features. (Doug’s 77-year-old mother uses Gmail.)
- The ability to access your account from any computer, netbook, PDA, or smartphone with Internet connectivity
- One-click access to GoogleDocs for creating, sharing, collaboratively editing and storing documents, spreadsheets, presentations and surveys all online.
Your school e-mail address will NOT change. Your saved messages will be imported into Gmail for you. You will be able to import your current contacts and calendar events into Gmail.
Watch over the next couple weeks for more information and instructions on making this transition as smooth as possible for everyone. It’s a great step forward for the district!