Tech skills for older adults
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I did not touch a personal computer until 1982 when my middle school purchased an Apple II that was housed in the library. I was 30 years old at the time. I was a late adopter of smartphone technologies. I still hate texting and do little on social media.
I did not grow up with technology. I am, admittedly, a geezer.
The same can be said of many of the people I serve as a volunteer. Nearly all are my age and most are older. Few seem comfortable with many of the technologies younger people simply take for granted. And that have become nearly essential to everyday life.
One of things about which I remain most proud as a technology director was identifying technology skills needed by teachers - a number of years before our national organizations like ISTE tackled the project. My CODE 77 rubrics and Advanced CODE 77 rubrics, tried and tested in the Mankato Schools, were widely used - if requests for use and sales of my book which was based on them were any indication.
Perhaps it is past time to identify skills we chronologically gifted individuals need if we wish to remain safe and fully functional in today’s digital world. The few sets of skills I find when doing an Internet search on the topic seem more academic than practical. So while I may be reinventing the wheel, I’ll list the understandings and skills I find from my experience to be most useful and necessary. I welcome additions, challenges, or changes…
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Basic awareness. Understanding what resources are currently in use and useful to meet one’s personal needs. This includes hardware, software, and online resources.
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Trouble-shooting/support. Knowing how to fix common technology problems and where to go to find help for more complex issues. Knowing where to go for training specifically for older adults.
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Communications. Knowing how to communicate using email, texting, and social media platforms with family, friends, and businesses.
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Finance. Knowing how to safely use online resources to pay bills, receive payments, and monitor banking and investment accounts.
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Entertainment. Knowing how to find movies, music, and reading materials online and understanding the costs associated with these resources.
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Shopping. Knowing how to find, select, and place orders online for clothing, food, and other basic items.
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Navigation. Knowing how to use online maps to find walking, driving, mass transit, and bicycling routes to selected destinations and how to use a car’s navigation system if available.
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Information searching and evaluation. Knowing how to search specific websites for information, discriminate between advertisements and articles, and determine the reliability of the information found
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Safety. Knowing how to identify and avoid scammers and other dishonest online schemes. Learning the indicators of an illegitimate request for money.
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Smartphone use. Knowing the basic functions of a smartphone including the voice phone, texting, and photo taking.
Each of these areas need to be more fully developed, of course. And very likely individualized. Some should probably be “recommended, but optional.”
Readers, what in your experience are the most important tech skills for older adults?