Here's a e-mail question I got this week:
Ethical/upkeep senario for you. Teacher has a laptop from school. The teacher knocks water onto the keyboard zappying the logic board. My boss is charging the teacher for the repair. The teacher is burning my boss in effigy in front of everyone in that school for the charge. I think my boss is in line. Just wondering how you would handle it. Are we too harsh here?
And my response:
As mad as it sometimes makes me, I try to take the high road and accept accidents happen to everyone. We always assume that professionals take professional care of equipment and repair without question. At least the first time (or two.)