Volunteer managers, you have my sympathy
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The organizations for which I volunteer would have a difficult, if not impossible task, of being effective were it not for me.
Well, that’s a bit extreme. Let’s just say all of us who volunteer provide important services. And I believe that most volunteers, like me, try to be professional - reliable, competent, and caring.
But for those paid employees who must manage us, volunteers might be a mixed blessing. As a manager of paid employees, I always had some degree of leverage over their performance - evaluations, scoldings, or even the threat of termination. (Johnson’s Experience in Assigning Tasks: You may as well give unpleasant jobs to people who are already unhappy.) But how does one criticize the work of someone who is simply there for the sake of doing good?
I asked that question of the housing manager of the senior apartment building for which I regularly drive a large van, taking residents shopping and on “field trips.” She kindly replied that “her” volunteers did not cause any problems so the issue of correcting them or discharging them has never come up. Hmmmmmm.
And she was addressing me. A driver who once put a hole in the side of the van by driving too close to a construction trailer. That has bumped over trash containers and that regularly hits curbs. I have asked on rare occasion to change the date or time of my service or for someone else to take my date. I would say 99% of the time I do a good job. But I am far from the perfect volunteer.
This holds true for each of the volunteer activities I perform including driving people to doctor appointments, serving as a volunteer Ombudsman in an assisted care facility, leading hikes for an outdoor club, and participating in Rotary activities. While I do my darndest to bring the professionalism I displayed in my paid work to these jobs, I do mess up now and then. And just maybe I am not as good at doing these things as I think I am.
Bless those who manage volunteers by helping them improve their performance without making them so angry or hurt or feeling incompetent that they simply quit. I don’t know the secret. But I wonder if more supervisors and managers treated paid employees like volunteers, it might just help both the effectiveness and the lives of all concerned.